Questions, answered
Everything you need to plan something sweet.
From reserving your date to choosing flavors and delivery service, find the details that make planning with Buttrcream Cakes feel easy.
The planning guide
Good questions make for great celebrations.
We’ve gathered the questions we hear most often so you can move forward with confidence. Open any question below for a quick, straightforward answer.
Getting started
Booking & ordering
When to begin, how to reserve your date, and what to consider as you plan your menu.
How far in advance should I book desserts for my wedding?
Most couples begin planning six to twelve months before their wedding and reserve their date with a deposit three to six months before the event. Earlier is always helpful for popular dates.
Do you require a deposit?
Yes. A $300 non-refundable deposit secures your event date and is applied to your final balance. If your event is within 30 days, payment in full is required instead of a deposit.
How can I check whether my date is available?
Create an account and enter your event information to begin. If another event is already booked on your date, we’ll let you know while still allowing you to build and submit your package for review.
How many desserts should I order for my event?
We usually recommend two to three individual desserts per guest. For 100 guests, that is typically around 16 to 25 dozen pieces, depending on whether cake is also being served and how much variety you would like.
Can you make a rush cake?
Sometimes. For next-day requests, orders generally need to be placed before 3:00 p.m. Pacific Time, with delivery after 1:00 p.m. the following day. Availability depends on the design and our production schedule, so please contact us first.
From our kitchen to your venue
Delivery & service
Coverage, setup options, rentals, and the details that help everything arrive beautifully.
What areas do you service?
We serve events throughout Southern California, including Los Angeles, Ventura, Santa Barbara, Orange, Riverside, and San Diego counties. Regional delivery fees may apply based on the venue location.
Is delivery required?
Yes. To protect your cake and desserts in transit, event orders are delivered by our team. Pickup is not available for event cakes or dessert buffets.
How much are delivery and setup?
Delivery-only service starts at $75. Full service—delivery, setup, breakdown, and platter rentals—is $250. Additional regional fees may apply for venues outside Los Angeles County.
Do you set up dessert buffets and return for rentals?
Yes. Choose full service and our team will deliver, style your dessert table using our rental platters and stands, then return after the event for breakdown and collection.
The delicious details
Cakes & dietary needs
Finishes, flowers, tastings, accommodations, and what makes every order uniquely yours.
Are your cakes baked from scratch?
Yes. Our cakes, fillings, buttercreams, and desserts are made from scratch using recipes developed by our team.
Can I request gluten-free or dairy-free options?
Yes. Gluten-free and dairy-free selections are available by request. Please share all allergy information while building your package so our team can review the safest options for your celebration.
Do you recommend fondant or buttercream?
It depends on the design. Buttercream has a soft, classic finish, while fondant is best for highly sculpted details and a very smooth look. Fondant cakes still include buttercream underneath, and the fondant can be removed when serving if preferred.
Who places fresh flowers on the cake?
Your florist can set aside prepared flowers for our team to place during setup. If you prefer edible sugar flowers, we can create and place those as part of the cake design.
Do you provide cake stands?
Cake stands are not included by default. We can source one for your order at an additional cost, and it will be yours to keep after the event.
Can I taste the cake before choosing flavors?
Absolutely. You can book an in-person cake tasting or order a made-to-order shipped tasting with eight of our most popular flavors to enjoy at home.
Do you have a storefront?
We do not have a retail storefront. We operate from a catering kitchen in Valencia and host in-person cake tastings at our Westlake Village office by appointment.
What is your refund policy?
Deposits are non-refundable because they reserve production capacity for your date. Other payments and cancellations are handled according to the terms confirmed with your order.
Still wondering?
Tell us what you’re dreaming up.
Share your date, venue, and vision with our team. We’ll help you find the sweetest way forward.
